Our users quickly recognized the improvements that the solution provides. Automation has removed many mundane tasks and the alerts that are provided ensure they are able to meet their key performance indicators (KPIs).
Our users rely on OpenText as the single, reliable source when locating a document needed in their day to day activities.
We were impressed that OpenText has the ability to provide the most complete, end-to-end Enterprise Information Management solution. OpenText was the only choice for us.
One of our KPIs is the average process time of a workflow. We see an improvement time of 43% when comparing present day times with the old system. In addition, tracking and follow-up of tasks are improved due to multiple ways of tracking processes.
King Saud University
The ease with which we were able to customize the solution to meet the needs of our users was a huge benefit in gaining their confidence. The flexibility that OpenText offers has been key to the success of the project.
We selected OpenText eDOCS for a purpose, to provide secure, stable and efficient document management and it fulfils it very well. It’s not just the product, but also the support, services and the people that all came together to deliver a very successful project in a tight timetable.
Kuwait Banking Association
Productivity within KBA has improved with staff no longer having to wait for paper documents to be retrieved. They are able to self-serve by searching OpenText for the document they need, which is then instantly displayed, allowing them to focus on the task in hand.
“Overall, the project has been a resounding success. By including both management and each affected department from the outset of this project, we’ve had unanimous acceptance of the solution, and requests are being made to extend its use—a truly positive sign.